- Windows 10 Netflix app not streaming video, only sound - Microsoft Community
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Windows 10 netflix app no video just audio - windows 10 netflix app no video just audio. Black screen with no sound |
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Windows 10 netflix app no video just audio - windows 10 netflix app no video just audio -
Windows 10 netflix app no video just audio - windows 10 netflix app no video just audio.Windows 10 Netflix app not streaming video, only sound
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Restart your device. Select My Fire TV.
Select Restart. Try Netflix again. Android TV. Select Auto to enable surround sound. If these steps don't work: Repeat steps 1—3 above. Select Off to disable Dolby. Select Video and Audio. Select Audio Format. Select Change Format. If asked, confirm that you want to Change Format. If these steps don't work: Repeat steps above.
If you use an assistive listening device. If you don't use one of these devices, continue troubleshooting below. What should I do next?
Adjust your audio settings. Select Settings from the Nvidia home screen. Select Advanced settings. Select Surround Sound. Select Auto. What should i do next? Are you using an external speaker system?
Set-top box. What to do next? If you don't see Settings , continue to the next step. Select Dolby Digital. Restart your device. Turn off your device.
If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again.
Smart TV. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Check your device's audio settings. Sometimes the problem of No Sound on Netflix in Windows 10 is related to the video being set to a sound option which is not supported by your computer.
While the video is playing, move your mouse over the screen and click on the Dialogue icon. On the menu that appears, see if surround sound 5. Update your Android. Open Settings. Check for and install available updates. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When connecting your Android device to a TV. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Quit and reopen the app.
For devices without a Home button, swipe up from the bottom of the screen and hold. Turn off Airplay or Screen Mirroring. Check your video cable or adapter. When connecting your iPad to a Mac computer. Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch. On the Netflix app. Try another HDMI cable. Mac computer. Update your web browser. When connecting your Mac to an iPad.
When connecting your Mac to a TV. Windows computer. If you are not using the Chrome browser, continue troubleshooting below. Make sure your video drivers are up to date.
Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When you try to play a TV show or movie. Return to the previous menu and try to play your TV show or movie again. Begin from the Netflix Home screen. To open the menu, navigate left and select Get Help. Select Sign out. Select Yes to confirm.
Restart your home network. Restore your default connection settings. These settings could include: Custom modem settings.
Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again. Improve your Wi-Fi signal. To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. At any other time. Google Chromebook or Chromebox. Turn off Chrome extensions. If you use Chrome, you can turn off unnecessary add-ons.
Turn off any extensions that are turned on. Extensions listed under Chrome Apps don't need to be turned off. Mac computer. When you try to visit Netflix. Return to the previous page. Return to the previous page and try to play your TV show or movie again.
Are you using a bookmark to visit Netflix? Clear your browser cache. Open your internet browser and follow the steps below. Chrome version 61 or later : Click the Menu button. Select History. Select History again. Select Clear Browsing Data. Uncheck everything except Cached images and files. Try Netflix again.
Firefox version 55 or later : Click the Menu button. Select Clear Recent History Select Clear Now. Opera From the menu sidebar, select the History icon. Safari: Version 10 or later In the menu bar, select Safari.
Select Preferences. Select the Privacy tab. Select the Manage Website Data Select Remove All. Select Remove Now. Select Done. Version 9 or earlier In the menu bar, select Safari. Select Reset. Clear the Netflix cookie.
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